# Wazon

> Wazon is a WhatsApp Business API platform that connects your Meta WhatsApp Business account to one workspace with a shared team inbox, Meta-approved templates, paced broadcasts, no-code automations, a customer CRM and delivery reports.

Last updated: 2026-09-28

## Key facts
- Built on Meta's official WhatsApp Cloud API; customers connect their own WhatsApp Business account via Facebook Login.
- The customer's number, templates and quality rating stay in their own Meta account.
- Pricing: a Wazon subscription plan (https://wazon.app/pricing) plus Meta's per-conversation/per-message charges billed separately by Meta.
- Multiple WhatsApp Business accounts and numbers per workspace.

## Features
- [WhatsApp Shared Team Inbox for Business](https://wazon.app/features/shared-inbox): A WhatsApp shared inbox lets several agents answer customers from the same WhatsApp Business number. In Wazon, chats can be assigned to agents, tagged with labels, annotated with private notes and answered with media, quick replies or templates, with delivery and read receipts on every message.
- [WhatsApp Bulk Messaging & Broadcast Campaigns](https://wazon.app/features/broadcasts): A WhatsApp broadcast sends an approved template message to many opted-in contacts at once. Wazon runs broadcasts inside campaigns, paces sending per number, pauses automatically on Meta rate, quality or billing errors, and lets you resume from exactly where it stopped.
- [No-Code WhatsApp Chatbot & Automation Builder](https://wazon.app/features/automations): Wazon automations are no-code WhatsApp chatbot flows built on a visual canvas. A flow can send text, reply buttons, list menus and templates, collect answers, call an external HTTP API and branch on its response, and hand the chat to a human agent at any point.
- [WhatsApp Message Template Builder & Library](https://wazon.app/features/templates): A WhatsApp message template is a pre-approved message format required to start a conversation or message a customer after the 24-hour window. Wazon lets you build templates, customise ones from Meta’s library, submit them for approval, sync their status and view per-template insights.
- [WhatsApp CRM & Customer 360 Contact Book](https://wazon.app/features/customer-crm): Wazon’s Customer 360 is a built-in WhatsApp CRM. Each contact has labels, groups, custom attributes and conversation history, visible next to the chat. Contacts can be imported, exported, grouped and targeted in broadcasts, and new opt-ins can be collected with QR codes.
- [WhatsApp REST API & Webhooks for Developers](https://wazon.app/features/api-webhooks): The Wazon API is a REST API for sending WhatsApp Business messages from your own software. It uses bearer API tokens, supports idempotency keys to prevent duplicate sends, and posts message events to a customer webhook whose deliveries you can inspect in a log.
- [WhatsApp Delivery Reports & Conversation Cost Analytics](https://wazon.app/features/reports): Wazon reports show WhatsApp message delivery status — sent, delivered, read and failed — across phone numbers, campaigns and time ranges, with failure reasons in plain language. Billing analytics break down Meta conversation charges by category.

## Solutions
- [WhatsApp for E-commerce & D2C Brands](https://wazon.app/solutions/ecommerce): E-commerce brands use Wazon to send WhatsApp order confirmations and shipping updates through the API, run offer broadcasts to opted-in customers, automate order-status questions with an HTTP-powered chatbot flow, and support buyers from a shared inbox.
- [WhatsApp for Schools, Colleges & Coaching Institutes](https://wazon.app/solutions/education): Schools, colleges and coaching institutes use Wazon to answer admission enquiries with a WhatsApp chatbot, send fee reminders and exam alerts to student groups through broadcasts, and let counsellors handle follow-ups from a shared inbox.
- [WhatsApp for Real Estate Developers & Brokers](https://wazon.app/solutions/real-estate): Real estate teams use Wazon to qualify property leads with a WhatsApp chatbot that asks budget and location, share brochures, walkthrough videos and site locations, and assign each buyer to a sales agent in a shared inbox.
- [WhatsApp for Clinics, Hospitals & Diagnostics](https://wazon.app/solutions/healthcare): Clinics and diagnostic centres use Wazon to take appointment requests with a WhatsApp chatbot, send appointment reminders and report-ready alerts as utility templates, reply automatically outside clinic hours, and run the front desk from a shared inbox.

## Guides
- [How to set up WhatsApp Business API](https://wazon.app/how-it-works)
- [Pricing](https://wazon.app/pricing)
- [FAQ](https://wazon.app/faq)

## FAQ
### What is Wazon?
Wazon is a WhatsApp Business API platform. It connects your Meta WhatsApp Business account to one workspace with a shared inbox, template studio, broadcasts, no-code automations, a customer CRM, a developer API and delivery reports.

### Is Wazon an official WhatsApp Business API provider?
Wazon uses Meta’s official WhatsApp Cloud API and connects through Meta’s own Facebook Login for Business flow. Your number, templates and quality rating stay in your own Meta account.

### Do I need my own WhatsApp Business account?
Yes. You connect the WhatsApp Business account you own. If you don’t have one, Meta’s connection flow lets you create it during setup.

### Can I use a number that is already on the WhatsApp Business app?
A number must be registered on the WhatsApp Business API to use it in Wazon. Wazon lets you register numbers, verify them by SMS or voice code and set the two-step PIN.

### Can I connect more than one number?
Yes. Connect multiple WhatsApp Business accounts and numbers. Inbox, templates and reports are kept separate per number.

### What is the 24-hour rule on WhatsApp?
You can send free-form messages only within 24 hours of a customer’s last message. After that you must use an approved template. Wazon tracks this window for each contact.

### How much does WhatsApp Business API cost?
There are two parts: your Wazon plan, and Meta’s per-conversation or per-message charges, which Meta bills separately in Business Manager. See the pricing page for Wazon plans.

### What happens when I hit a WhatsApp sending limit?
Broadcasts pause instead of failing. Unsent contacts stay in the queue, and you can resume once the limit resets.

### Can my team share one WhatsApp number?
Yes. Invite agents, give each person the access they need, and assign conversations so every customer has one owner.

### Can I build a WhatsApp chatbot without coding?
Yes. The automation canvas lets you build flows with messages, buttons, lists, questions, templates and API calls without writing code.

### Can I update my WhatsApp business profile from Wazon?
Yes. Edit your profile photo, about text, description, address, email and websites, and keep them in sync with WhatsApp.

### Is my data safe?
Wazon calls Meta’s Graph API with app-secret proof, stores data in your workspace, and lets you export or delete it. See the privacy policy and data deletion pages for details.

## Legal
- [Privacy policy](https://wazon.app/privacy-policy)
- [Terms & conditions](https://wazon.app/terms-and-conditions)
- [Data deletion](https://wazon.app/data-deletion)