Buttons and list menus
Offer up to three reply buttons or a sectioned list menu, then branch the flow on whichever option the customer taps.
Automations
Build a WhatsApp chatbot on a visual canvas — no code
Drag nodes onto a canvas to send messages, show reply buttons and lists, ask questions, call your own API and branch on the answer. Keyword auto replies, welcome messages and business hours cover the rest.
In short
Wazon automations are no-code WhatsApp chatbot flows built on a visual canvas. A flow can send text, reply buttons, list menus and templates, collect answers, call an external HTTP API and branch on its response, and hand the chat to a human agent at any point.
6node types on the canvas
<1stypical auto-reply time
24/7answers outside business hours
What you get
Everything you need for automations & chatbot
Collect answers
Ask a question, wait for the reply and save it — name, order ID, pincode — to use later in the flow.
Call your own API
An HTTP node sends collected values to your backend and maps the JSON response into the next message.
Template button triggers
Start a flow when a customer taps a button on a template you broadcast — perfect for offers and confirmations.
Keyword auto replies
Match words in inbound messages and answer instantly, with rule priority when several rules could match.
Welcome & business hours
Greet first-time contacts with text or media, and send an away message outside the hours you define.
How it works
From setup to results in three steps
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1
Pick a trigger
A keyword, a template button tap or a first message.
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2
Design the flow
Connect messages, buttons, lists, questions and API calls on the canvas.
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3
Publish and measure
Switch the flow on and review how often each path ran in its report.
Questions
Automations & chatbot — common questions
Do I need to code to build a WhatsApp chatbot?
No. Flows are built on a drag-and-drop canvas. Developers can optionally add an HTTP node to fetch live data such as order status from your own system.
Can a human take over from the bot?
Yes. An agent can take over any conversation from the inbox, and the automation stops replying to that contact.
Can I send an away message outside working hours?
Yes. Set weekly business hours per number and Wazon replies with your away message when a customer writes outside them.
Works even better with
Related features
Start your first WhatsApp conversation today
Create your workspace, connect a number, and send a template in the next few minutes.