Contact book
Store every contact in one place, add them one by one or in bulk, and edit or remove them at any time.
Contacts & Customer 360
Know every customer before you reply
Customer 360 puts a contact’s labels, groups, custom attributes and history beside the chat. Grow the list with QR code opt-ins and organise it into groups you can target in one click.
In short
Wazon’s Customer 360 is a built-in WhatsApp CRM. Each contact has labels, groups, custom attributes and conversation history, visible next to the chat. Contacts can be imported, exported, grouped and targeted in broadcasts, and new opt-ins can be collected with QR codes.
360°profile beside every chat
QRopt-in codes you can print
CSVimport and export
What you get
Everything you need for contacts & crm
Groups and labels
Tag customers as leads, VIPs or repeat buyers, and group them for targeted broadcasts.
Custom attributes
Save fields like city, plan or order ID and reuse them as template variables.
QR code opt-in
Generate QR codes that let people subscribe to your WhatsApp updates — export the subscriber list or let them unsubscribe.
Profile inside the inbox
Agents see the full customer profile while replying, so nobody asks the same question twice.
Your data, your account
Contacts belong to your workspace and can be exported or deleted whenever you want.
How it works
From setup to results in three steps
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1
Capture
Contacts arrive from chats, CSV imports and QR code opt-ins.
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2
Organise
Add labels, groups and custom attributes.
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3
Engage
Target the right segment with a broadcast or automation.
Questions
Contacts & CRM — common questions
Does Wazon include a CRM?
Yes. Customer 360 is a WhatsApp-focused CRM with contacts, groups, labels, custom attributes and a profile panel inside the inbox.
How do I collect WhatsApp opt-ins?
Create a QR code in Wazon and place it on packaging, receipts or posters. People who scan it subscribe to your WhatsApp updates.
Can I import my existing contacts?
Yes, from CSV. You can also export groups and subscriber lists at any time.
Works even better with
Related features
Start your first WhatsApp conversation today
Create your workspace, connect a number, and send a template in the next few minutes.