Assign, unassign and take over
Route a conversation to a specific agent, release it back to the queue, or take it over from an automation the moment a human is needed.
Shared inbox
One WhatsApp inbox your whole team can reply from
Every business number gets a WhatsApp-style inbox. Agents pick up chats, hand them over, leave private notes and reply with text, media, locations or approved templates — while customers just see one fast, friendly business.
In short
A WhatsApp shared inbox lets several agents answer customers from the same WhatsApp Business number. In Wazon, chats can be assigned to agents, tagged with labels, annotated with private notes and answered with media, quick replies or templates, with delivery and read receipts on every message.
24hreply window tracked per contact
100 MBdocuments per message
Livesent · delivered · read receipts
What you get
Everything you need for shared inbox
Private notes on every chat
Leave context for teammates inside the thread. Notes are never sent to the customer and can be edited or removed later.
Quick replies
Save the answers your team types every day and insert them in one click, so replies stay fast and on-brand.
Rich media and locations
Send and receive images, video, audio, documents and map locations, with previews rendered right inside the conversation.
24-hour window handled
Wazon knows when a contact’s free-form window closes and switches you to an approved template automatically instead of failing the send.
Block and clean up
Block abusive numbers, rename contacts and delete threads you no longer need, all from the inbox.
How it works
From setup to results in three steps
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1
Message arrives
Meta pushes the inbound message to Wazon through a real-time webhook.
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2
Rules run first
Business hours, welcome messages, auto replies and automations get the first chance to answer.
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3
An agent picks it up
Anything that needs a human lands in the shared inbox with the full customer profile beside it.
Questions
Shared inbox — common questions
Can multiple agents use one WhatsApp number?
Yes. With the WhatsApp Business API, any number of agents can reply from the same number in Wazon. Each chat can be assigned to one agent so two people never answer the same customer.
What is the WhatsApp 24-hour window?
WhatsApp only allows free-form messages within 24 hours of the customer’s last message. After that you must send a Meta-approved template. Wazon tracks this window for every contact.
Can I send files and locations from the inbox?
Yes. You can send images up to 5 MB, video and audio up to 16 MB, documents up to 100 MB, and map locations.
Works even better with
Related features
Start your first WhatsApp conversation today
Create your workspace, connect a number, and send a template in the next few minutes.