Order & shipping updates
Trigger utility templates from your store via the API the moment an order is placed or shipped.
API & webhooks
E-commerce & D2C
WhatsApp for e-commerce that sells and supports
Send order and delivery updates, run festival offers to opted-in buyers, and answer “where is my order?” automatically by calling your store’s API.
In short
E-commerce brands use Wazon to send WhatsApp order confirmations and shipping updates through the API, run offer broadcasts to opted-in customers, automate order-status questions with an HTTP-powered chatbot flow, and support buyers from a shared inbox.
Use cases
What e-commerce & d2c teams do with Wazon
Offer broadcasts
Send festival sales and restock alerts to labelled segments at a safe pace.
Broadcasts & campaigns“Where is my order?” bot
Collect the order ID, call your API and reply with live status — no agent needed.
Automations & chatbotSupport that converts
Agents see order history attributes beside the chat and close questions faster.
Contacts & CRM
Questions
WhatsApp for e-commerce & d2c — FAQ
Can I send order updates on WhatsApp automatically?
Yes. Call the Wazon API from your store when an order changes state and send an approved utility template to the customer.
Is WhatsApp marketing allowed for e-commerce?
Yes, to customers who opted in, using approved marketing templates. Wazon paces broadcasts to protect your number’s quality rating.
Start your first WhatsApp conversation today
Create your workspace, connect a number, and send a template in the next few minutes.